The Customer Service Officer is a first point of contact for ENPF customers. The primary role of the position is to respond to a variety of customer requests and inquiries via the telephone and in person over the counter. The Officer is also responsible for assisting claimants when lodging their benefit claims.
Provide precise information, advice and guidance at first instance to all inquiries in relation to the Fund’s Operations and claim applications
Advise employers on the employer registration requirements in accordance with the SNPF Order N0 23 OF 1974
Ensure that submitted employer registration forms are appropriately filled and accompanied by all the prescribed supporting documents
Appropriately capture employer registration information into the system
Issue employer registration certificates to all newly registered employers.
Where necessary, provide cashier services which includes receiving and properly receipting contributions, daily reconciliations and banking as required in accordance with the Fund’s Cash Management and Banking Procedures.
Update employer accounts in accordance to the Fund’s processes and procedures. Issue employer compliance certificate
Educate and advise members on the Fund’s processes and procedures, and this might comprise featuring on the Fund’s Educational Forum
Undertake any other duties, as and when required.
QUALIFICATIONS AND COMPETENCIES
A Degree in Marketing, Business Administration or Commerce
Accounting Principles, Record Keeping and Management Principles an added advantage
EXPERIENCE & KNOWLEDGE
2 years customer service experience
Experience working in customer orientation functions
Demonstrate strong judgment and decision making ability
The energy and tenacity to work well under pressure and deliver to tight deadlines, with little supervision
Excellent customer service skills
Excellent interpersonal skills and pleasant personality
Strong verbal and written communication skills
Honest and reliable
Exceptional organizational skills
Support ENPF’s core values by being passionate, innovative and energetic