Jul 06, 2018

Executive Housekeeper

  • Hilton Garden Inn
  • Swaziland
Full time Other

Job Description

RESPONSIBILITIES AND KEY PERFORMANCE AREAS

• An Executive Housekeeper will be required to manage an efficient and effective rooms cleaning department by overseeing housekeeping & laundry operations

• Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement

• Operate within departmental budgets through effective stock and cost controls and well managed schedules

• Set departmental targets and objectives, work schedules, budgets, and policies and procedures

• Inspect on a regular basis all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard

• Monitor the appearance, standards and performance of the Housekeeping/Laundry Team with an emphasis on training and teamwork

• Ensure team members have an up-to-date knowledge of all room categories and amenities

• Maintain good communication and work relationships in all hotel areas and with external customers and suppliers

• Ensure staffing levels cover business demands

• Manage staff performance issues in compliance with company policies and procedures

• Recruit, manage, train and develop the Housekeeping/Laundry team


QUALIFICATION AND EXPERIENCE

• 2-3 Years Housekeeping/laundry experience in the hotel/leisure/retail sector in a Managerial or supervisory capacity

• A successful track record of managing a team

• A high school certificate or equivalent

• High level of commercial awareness and cost control capabilities

• Previous experience of managing a department and Profit and Loss account

KEY COMPENTENCIES

• Possess strong commercial awareness.

• Strong influencing.

• Leadership skills.

• Inter-personal and communication skills.


Apply Now