Feb 27, 2018


  • Swaziland Building Society
  • Swaziland
Full time Consultant Customer Service

Job Description

Applications are invited from suitably qualified candidates for the positions of Customer Services Consultant at the Swaziland Building Society's Matata Branch.


To promote a customer centric culture by interacting with the Society's customers; providing information about products & services and addressing customer complaints.


Key Performance Areas Finance

✓ Improve revenue collection through increased automation processes in the branch.

✓ Increase the clientele base by opening new accounts and offering new products and value-adding services provided by the Society to existing and new clients.

✓Meet the targets on loans and deposits from year to year

Internal Business Processes

✓ Assess the existing delivery channels and improve the use thereof.

✓ Encourage clients to make use of automated processes.

✓ Conduct customer surveys in order to determine customer needs and manage a customer feedback system in the Branch.

✓ Participate in Marketing activities

Customer Focus

✓Sales and marketing of Society products.

✓Deliver exceptional customer service.

✓ Contribute to the development of products
and service levels to meet customer needs.

✓ Manage and walk the queues in the Banking Hall.

Learning & Growth

• Implement the performance management process

✓ Develop and implement appropriate personal development plans for self

Educational / Professional Requirements:

✓ Minimum Degree in Marketing Studies or relevant professional qualification

✓A Banking qualification will be an added advantage

✓At least 3-4 years experience in Marketing

Key Competencies:

✓Very good sales skills

✓Good interpersonal skills

✓ Conflict management skills

✓ Computer literate

✓ Analytical skills 

✓Attention to detail

✓ Presentation Skills

Interested applicants should submit their applications and CV's to the following addresses before the close of business on the 9th March 2018.

If you do not receive a response within 4 weeks please consider your application as unsuccessful. Postal: The Manager Human Resources Swaziland Building Society P 0 Box 300 Mbabane Email: recruitment@sbs.co.sz


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