Sep 07, 2018
EXTERNAL ADVERT Featured
Royal Swazi National Airways Corporation Category A PublicEnterprise seeks to employ a VVIP Terminal Manager to oversee and manage the VVIP Terminal at KM3 Airport and the VVIP lounge at Matsapha Internation-al Airport. Duties and Responsibilities: • Oversee and coordinate all arrivals and departures of VVIPs and esteemed guests; • Manage all Contracts and Service Providers at the VVIP Terminal; • Liaise with various stakeholders both internal and external during flight operations regarding the use the VVIP Terminal; • Overseeing the VVIP Terminal Events and Bookings; • Manage and coordinate all VVIP catering needs; • Manage all Facility Maintenance and Up keep; • Manage VVIP Budget; • Furnish clients with above and beyond service to ensure a memorable and genuine experience for customer satisfaction and retention; • Ensure and provide flawless, upscale, professional and high class guest experiences and hospitality; • Promote and maintain good public relations; • Promote all products, services and conveniences offered; • Smoothly execute any unplanned visits in co-ordination with all stakeholders; • Manage and develop as necessary VVIP Terminal staff ▪ Periodically benchmark VVIP operations against the World's best Desired Candidate Profile: • A First Degree in Tourism and Hotel Management or Business Administration or equivalent; • At Least three years' experience in a managerial role in the hotel/hospitality industry; • Work experience in VVIP Guest Management; • Passionate about delivery of world —class service; • Familiarity with hospitality industry latest trends and adequate knowledge of personalised services, principles and processes; • Experience with needs assessment techniques, quality standards and satisfaction evaluation techniques; • A commitment, drive and guest service orientation to continuously improve the service offered to high value clients through; • Excellent communication and influencing skills, both verbal and-written with the ability to manage VVIP relationships; • Excellent problem resolution skills along with outstanding listening skills; • Willingness and ability to work flexible hours. • Candidate must hold a light duty driver's licence Candidate to forward application, detailed CVs and copies of Academic and professional certificates to: Careers@rsnac.co.sz ,post to and For hand deliver to Royal Swazi National Airways Corporation, Gate 6 Matsapha International Airport. P.O. Box 939 Manzini M200. Closing date: 19th September 2018. Only shortlisted candidates will be contacted.
Royal Swazi National Airways Corporation NAC Full time